CANCELLATIONS AND RETURNS
The Consumer Protection (Distance Selling) Regulations 2000 (as amended 2005)
By purchasing over the internet or by telephone you are entering into a “Distance Sale”. In addition to your normal statutory rights as a consumer you also have the right to cancel the contract at any time up to seven working days after the date your order is delivered to you by contacting us by email at firstname.lastname@example.org or by phone on 0845 1297971.
This right does NOT apply to products specifically made to your specifications and this includes carpet and domestic vinyl which have been cut from a roll to your specific order size.
Please use our FREE sample service to ensure you are happy with you product choice.
If the goods are excluded from your right to cancel under the Distance Selling Regulations (see previous paragraph) we will find out whether or not they have already been cut to your specifications and if they have not been cut we will accept a cancellation of your order and refund your money in full.
For goods purchased from our website that do come under the Distance Selling Regulations 2000 you have the right to cancel your order, up to 7 working days after you have received the goods. All returns and cancellations must conform to the guidelines laid out in the “Distance Selling Regulation” a guide of which can be found at www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
If goods have not been dispatched we will refund you in full.
If you have taken delivery for your goods you must return the goods to us at your own expense following our authorisation. AllFloorsExpress can provide this return service – please contact us at email@example.com to obtain a quote specific to your address. Returns will only be accepted within 30 days of receipt.
All goods must be re-packed exactly as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 30 days of cancellation.
To cancel your order you must inform us either in writing or by email at firstname.lastname@example.org
Please contact us for more information about our Payment And Security options.
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